We are looking for a person who jest both responsible and disciplined and orderly. The role of Service Delivery Manager is for a person who is open to challenges and empathetic.
💻Workplace: Remote/ Warsaw office.
📃Form of cooperation: B2B.
💶Wage: 12-15 PLN thousand net + VAT.
🚗Business trips in Poland: occasional visits to the customer.
🕘Working hours: flexibly, most of us work 8 hours between 7 am and 6 pm.
🩺Benefits: MultiSport card, Private medical care at Allianz, PLN 5,000 + program to use for professional development - training, certifications, language learning, etc.
🪕Other: Laptop, workspace in our Warsaw office, coffee, tea, snacks, fruit, team building meetings.
Your daily tasks will include:
- Process Management, Incident Management, Change Management, Problem Management, Knowledge Management and Event Management according to ITIL methodology,
- Suggesting improvements to existing processes.
- Backlog management, monitoring the team's progress in completing tasks,
- Develop and implement standards for the provision of IT services.
- Strict Cooperation with the client and project managers client-side.
- Proceeding in accordance with the findings of the SLA, creating and adjusting indicators KPIS.
- Preparation reports related to the quality of services provided.
- Regular and ad hoc presentation of reports customer.
In 2011, Microsoft awarded us the title of Microsoft Partner of the Year in Poland.
We carry out projects for the biggest brands - check the tab about us 😉
To find yourself in the role you should:
- Have a working knowledge of spoken and written English, at least B2-prerequisite.
- Have experience as a Service Delivery Manager or have at least 3 years of experience as: Incident Manager, Change Manager, Problem Manager.
- Have a working knowledge of IT service management based on ITIL.
- Have working knowledge of at least four, of the following processes: Incident Management, Change Management, Problem Management, Knowledge Management, Event Management, Service Level Management, Service Delivery Management, Service Improvement Management.
- Like to acquire knowledge and learn quickly.
- Be committed and have a positive attitude.
- Be able to work under time pressure, have experience in providing quality customer service
It will be an added advantage if:
- You have experience working in a multi-client service delivery environment
- You have process management experience with Microsoft technologies (such as Azure, Windows Server, InTune, Active Directory, O365, AzureAD,...)
- You have obtained ITIL, Microsoft certification
- You know Jira, Confluence
- You are familiar with MS Excel, MS PowerPoint, MS Project
Sound interesting? Apply via the form below!